Refund policy

Shipping Policy:

1. Processing and Delivery:

   • Orders will be processed and shipped within 7-10 business days after the order is placed.
   • We offer standard shipping options, and estimated delivery times will vary depending on the destination.

2. Returns (Specialty Foods and Coffee):

   • Unfortunately, due to the nature of our specialty food and coffee products, we do not accept returns on these items.
   • In the unlikely event that you receive a damaged or incorrect item, please contact our customer support, and we will be happy to assist you.

3. Return Process:

   • To initiate a return or exchange, please contact our customer support team within the 14-day period from the delivery date.
   • We will provide you with return instructions and a return shipping address.
   • Once we receive and inspect the returned items, we will process your refund or exchange accordingly.

4. Refunds:

   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow up to 5 business days for the refund to reflect in your account, depending on your financial institution.

5. Order Cancellation:

   • If you wish to cancel your order, please contact us as soon as possible.
   • We can only cancel orders that have not been shipped yet. Once an order is shipped, the return policy applies.

6. Damaged or Lost Packages:

   • In the event of a damaged or lost package, please notify us immediately, and we will work with the shipping carrier to resolve the issue.

Please feel free to contact our customer support if you have any questions or concerns regarding our shipping policy or any other inquiries. Your satisfaction is our priority, and we are committed to providing you with the best shopping experience possible.